This question concerns databases that contain Protected Healthcare Information (PHI). The questions scope only covers OCM and not the broader scope of Oracle support accessing the database.
The following from Oracle describes what OCM collects:
Oracle Configuration Manager can automatically gather the configuration information of Oracle product installs, and upload this information onto Oracle’s support systems. The configuration information being collected by Oracle Configuration Manager includes:
• Installed patches
• Deployment platforms, dates, versions, and type
• Deployed components and applications
• Content of configuration files
• Information about network configurations
Note that the information collected by Oracle Configuration Manager is limited to configuration information. The utility does not collect sensitive data such as actual customer data (that is any data other than configuration information, including actual applications or database transactions), password hash values, log on events, etc. My Oracle Support note 728985.1 provides a list of all the data collected by Oracle Configuration Manager.
According to hss.gov the following information is protected by HIPAA:
The Privacy Rule protects all "individually identifiable health information" held or transmitted by a covered entity or its business associate, in any form or media, whether electronic, paper, or oral. The Privacy Rule calls this information "protected health information (PHI)."12
“Individually identifiable health information” is information, including demographic data, that relates to:
• the individual’s past, present or future physical or mental health or condition,
• the provision of health care to the individual, or
• the past, present, or future payment for the provision of health care to the individual,
and that identifies the individual or for which there is a reasonable basis to believe it can be used to identify the individual.13 Individually identifiable health information includes many common identifiers (e.g., name, address, birth date, Social Security Number).