Yes, this question is a duplicate to: SSRS - rsAccessDenied error but that question is 2 years old and unanswered...so I thought I might try again.

Our DBA has recently departed leaving behind a number of SSRS report subscriptions to which he is (or was) the 'owner'. Based on the advise found at Changing the SSRS Subscription Owner I have created a new domain account, assigned that domain account full privileges on the SSRS server (at least 'for now') and yet I am still getting the error message:

Failure sending mail: The permissions granted to user 'DOM\NewUser' are insufficient for performing this operation.Mail will not be resent.

What privileges, in SSRS, SQL Server and/or Active Directory are required to allow "NewUser" to send email.

  • 1
    Is the new user allowed to send mail on the SMTP server? Commented Aug 7, 2015 at 14:52

1 Answer 1


Is the new user allowed to send mail on the SMTP server?

You can do this:

  • Review this and make sure your setup is valid with the correct user (MSDN Link).
  • Also check the settings in RSreportserver.config (MSDNlink).
  • 1
    Indeed the problem was when the user was created in AD a corresponding email box was not set up. Once that was done the 'NewUser' was able to send mail. Unfortunately the message makes it look like a 'permissions' issue rather than a 'provisioning' issue.
    – Cos Callis
    Commented Aug 7, 2015 at 14:58

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.