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We're planning to sell a small ERP product that utilized PostgreSQL on the backend, targeting between 10 to 500 users per client. The management insisted on getting paid support for PostgreSQL, but the quote we got from various vendors around our region is not competitive or even prohibitive and more expensive that what we've been paying Microsoft for their support locally. We've been reliant on Microsoft products all these time. Only recently we started looking into alternatives.

I'm more supportive of using OSS and I've since pitched that we could develop the skill in house and support it on our own. Few months back, I've helped to transition a small team from TFS to Gitlab(PostgreSQL backend) and I've not faced any show stopping issues. I'm confident that PostgreSQL is matured and we don't really need paid support like we do with Microsoft/Oracle products.

But so far I don't have a strong argument. I would like to gather more information for my argument and also to understand what's norm when using OSS for enterprise application. Above how many users should one subscribe to paid support?

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    I work for one of those support providers. I would say that we, like many others in the field, just don't do basic/low-end support like Microsoft's entry level offerings. It really depends on what you're doing, how mission-critical your usage is, and how much in-house expertise you have vs how willing you are to rely on the community. PostgreSQL has a pretty helpful community so support really steps in when there's something really urgent, really critical or really complicated going on, or when there's not enough in-house expertise to interact usefully with the community. – Craig Ringer Mar 14 '16 at 6:00
  • @CraigRinger, thanks, that's where we got the contact list and ask for quotes – faulty Mar 14 '16 at 12:48

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