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I understand that when I buy an Oracle license, I can choose which version I install, these days either 11gR2 or 12c. But which patch level am I eligible to install? Is it 11.2.0.1 which was released in 2009 and can be downloaded from their website or can I download 11.2.0.4 from My Oracle Support which would be the latest full installation?

Given I'm only eligible for 11.2.0.1 - what happens when I stumble over one of it's many bugs? How would I proceed to have it fixed by Oracle?

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    I'm actually surprised that hasn't been closed as a Licensing question (yet)... take any answer worth a grain of salt and ALWAYS check with an Oracle rep first... Apr 20, 2016 at 19:06
  • My licensing based question was closed within 5 minutes a few weeks ago :(
    – Molenpad
    Apr 21, 2016 at 8:31

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You can install the latest version available at the time of purchase, but no newer versions after that.

The "funny" part is, these versions (like 11.2.0.4) can be obtained from https://support.oracle.com/, but you can not download them, because you do not have a support contract. In this case, when you request the installation media, an Oracle representative goes on-site with the requested software (just an example I know of, there may be other ways).

This part took quite long the last time I was in such a situation with a customer.

Without a support contract, you can not download patches, and you can not open service requests. When you hit a bug, you have to live with it or apply an acceptable workaround.

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  • Great, thanks BP. Can you provide any reference that mentions that?
    – hal9000
    Apr 20, 2016 at 13:04
  • @hal9000 To be honest, I do not know about any public reference to this, it is just my experience.Licensing is never easy with Oracle, as always, you should ask the local Oracle people. Apr 20, 2016 at 17:44

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