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I am designing a complaints module. The complaints can come from people who are not customers. Namely, people who did not become a customer but are complaining that the sales reps are too aggressive. Complaints can also come from existing customers.

Currently I have 4 tables involved:

  • Complaint
    • ComplaintReporter_Id
  • Customer
    • Contact_Id
  • Contact
    • Name
    • Phone
  • ComplaintReporter
    • Customer_Id (Nullable)
    • Contact_Id (Nullable)

I don't like the nullable columns on Complaint Reporter. When the complaint comes from an existing customer, I leave the Contact_Id null because every Customer has a Contact_Id. When the complaint comes from a non-customer, I leave Customer_Id Null.

Is there a better design to support this situation that won't require nullable columns?

I suppose I could get rid of ComplaintReporter table and add its columns directly to complaint which will make the diagram look less funky, but I'm still left with nullable columns.

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  • 3
    A customer is a role played by a person, if that helps – Neil McGuigan Oct 20 '16 at 18:12
  • 2
    Why not have as single Contact_Id in the ComplaintReporter table? Since both customers and non-customers have a ConactId, this should work, right? – ypercubeᵀᴹ Oct 20 '16 at 19:30
  • 2
    Or even get rid of the ComplaintReporter table and have the Complaint (ComplaintReporte#_Id) to reference Contact (Contact_Id) – ypercubeᵀᴹ Oct 20 '16 at 19:32
  • @ypercubeᵀᴹ I liked the separate ComplaintReporter table in case the requirements change in a way that multiple people can report the same complaint, or if the behavior of a ComplaintReporter gets more complicated. Seems easier to do a separate entity now than later. I think I like the idea of just having a relationship to contact though and getting to Customer through there. And maybe I can put a ComplaintReporterType that marks it as either Customer or NonCustomer. – SQLSuperHero Oct 20 '16 at 20:25
  • 1
    You can find if it's a customer or not by checking if the ContactID exists in Customers. – ypercubeᵀᴹ Oct 20 '16 at 20:45

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