I have been struggling in Configuring Report Server URLs for a certain reporting services server.

when I am in the server itself, the url works fine as you can see on the picture below.

enter image description here

but trying to access it from my local machine via internet explorer I get the following:

enter image description here

this has all been set up by a consultant and I am not sure if it is all right.

what do I have to do to make these reports on this particular server available to my users?

or at least, is there a default procedure to start troubleshooting?

Below is the view of my reporting services configuration manager.

the service account enter image description here

web server URL enter image description here

database enter image description here

report manager URL enter image description here

enter image description here

  • 1
    First, I notice you're using 2016 SSRS, but 2012 Config Manager. You should use the newer Config Manager to match your SSRS version. Also, the URLs in your first two screenshots aren't the same. Server/Reports_GP vs Server/reportserver
    – AMtwo
    Sep 7, 2017 at 12:45
  • @AMtwo I have tried every possible way and it does not connect. is there anywhere to have a look at (logs, etc)? Sep 7, 2017 at 14:20
  • 1
    You can check the SSRS logs (C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\LogFiles), but I suspect that you're never hitting the service, so the logs won't have anything. Have you ruled out firewall/network issues?
    – AMtwo
    Sep 7, 2017 at 14:26
  • @AMtwo Yeah, that sorted the case out. It was the firewall!! pretty simple. Now I will add a rule for that and it should all be fine. Sep 7, 2017 at 14:33

1 Answer 1


Firstly, the URLs referenced in the screenshots aren't the same: http://server/Reports_GP vs http://server/reportserver. In the comments, you clarified that you've double-checked on URLs, and confirmed that it still isn't working. On to the next step!

The error indicates that your browser session isn't connecting to the service itself--however, since you're able to run the browser on the server itself and connect successfully, we know the service is listening. If you check the SSRS logs (Depending on your instance root directory, they will be somewhere like: C:\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\LogFiles), you should be able to confirm that the SSRS service isn't receiving any connection.

This indicates it is likely a networking / firewall / connectivity issue of some type. Is HTTP traffic being allowed through all firewalls (physical & software) between your desktop & the server? Most likely this issue is not a problem with SSRS, but rather a problem reaching SSRS.

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