I'm trying to install the new SP2 for SQL Server 2016, but it fails during the install with an Engine error. This is what I can read in the errorlog>

Error: 468, Severity: 16, State: 9.
Cannot resolve the collation conflict between "Latin1_General_CI_AS" and "SQL_Latin1_General_CP1_CI_AS" in the equal to operation.
The failed batch of t-sql statements :
CREATE PROCEDURE sp_sqlagent_get_perf_counters @all_counters BIT = 0 AS BEGIN ...

Error: 912, Severity: 21, State: 2.

Script level upgrade for database 'master' failed because upgrade step 'msdb110_upgrade.sql' encountered error 200, state 7, severity 25. This is a serious error condition which might interfere with regular operation and the database will be taken offline. If the error happened during upgrade of the 'master' database, it will prevent the entire SQL Server instance from starting. Examine the previous errorlog entries for errors, take the appropriate corrective actions and re-start the database so that the script upgrade steps run to completion.

Error: 3417, Severity: 21, State: 3.

Cannot recover the master database. SQL Server is unable to run. Restore master from a full backup, repair it, or rebuild it. For more information about how to rebuild the master database, see SQL Server Books Online.

SQL Server shutdown has been initiated

The master database was running "Latin1_General_CI_AS" and MSDB (and other dbs) was running "SQL_Latin1_General_CP1_CI_AS".

I have new backups of all databases on the server including master and msdb.

I'm tempted to try to restore the master master as shown in https://learn.microsoft.com/en-us/sql/relational-databases/backup-restore/restore-the-master-database-transact-sql?view=sql-server-2017

But I'm trying ensure that it will actually work, and not just make the situation worse.

How do I get my SQL Server back up and running?

EDIT: I've started the mssqlserver service like this:


This gets the server started, and I've looked into msdb110_upgrade.sql, and found quite a few missing "COLLATE DATABASE_DEFAULT"s which I've added.

But it is not taking my changes.

2 Answers 2


I've seen this error on other versions of SQL Server on a legacy build.

In my case, it was caused by the owner of a role or schema was not the default: Something like db_datareader was authorised by a user account (they no longer have sysadmin)

How to recover?

  • Could not restore master because the master database version was lower than the binaries version
  • Created a new install with the correct version to get it running, then restored master to that, then copied master mdf back to the original install.

Unfortunately, I can't remember the exact details now.
It's the only time in 20 years of SQL Server I've...

  • seen a service pack install fail that stops SQL Server running
  • had to deal with a version mismatch on restore of master
  • thank you for your reply. You are right, I cannot restore the databases; Msg 3168, Level 16, State 1, Line 13 The backup of the system database on the device ...msdb.bak cannot be restored because it was created by a different version of the server (13.00.4206) than this server (13.00.5026). Msg 3013, Level 16, State 1, Line 13 RESTORE DATABASE is terminating abnormally. Commented Apr 26, 2018 at 9:36
  • 1
    Solved it by uninstalling and reinstalling SQL Server, then restoring all user databases, and re-install SQL Agent jobs (from source control). Thank you very much for your help. Commented Apr 30, 2018 at 6:49

This answers my problem:

SELECT MAX(Name) AS DBName, COUNT(*) AS DatabasesWithSameCollation 
FROM sys.databases 
WHERE name IN ('master', 'msdb') 
GROUP BY collation_name 
  SELECT 'You may have problems when you install SP2, because Master and MSDB do not have the same collation. Did you restore the correct MSDB?'
ELSE SELECT 'Install can proceed'

Someone have restored a MSDB from another server, which had a different collation.

I did a complete reinstall of SQL Server.
Now I know the entire SQL Server is under version control. :-)

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