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I am trying to install SQL Server 2016 on a fresh install of Windows Server 2016. Every time I run the install I encounter the same error message pasted below.

Crawling the internet has brought me no luck. The most common response I have seen is corrupted installation media. At this point I have tested 3 different ISO files and got the same result each time. I have also tried unzipping the ISO and installing that way.

Overall summary: Final result: Failed: see details below Exit code (Decimal): -2068051679 Start time:
2019-12-13 08:44:26 End time: 2019-12-13 09:13:05 Requested action: Install

Setup completed with required actions for features. Troubleshooting information for those features: Next step for SQLEngine: Use the following information to resolve the error, and then try the setup process again. Next step for Browser: Use the following information to resolve the error, and then try the setup process again. Next step for ComponentUpdate: Use the following information to resolve the error, and then try the setup process again.

Machine Properties: Machine name: XXXXXX Machine processor count: 4 OS version: Microsoft Windows Server 2016 Datacenter (10.0.14393) OS service pack:
OS region: United States OS language:
English (United States) OS architecture: x64 Process architecture: 64 Bit OS clustered: No

Product features discovered: Product Instance
Instance ID Feature
Language Edition Version Clustered Configured

Package properties: Description: Microsoft SQL Server 2016 ProductName: SQL Server 2016 Type: RTM Version: 13 Installation location:
C:\NEW_SQL\x64\setup\ Installation edition: Standard

Slipstream: True SP Level
2

Product Update Status: Success: KB 4052908

Product Updates Selected for Installation: Title:
Microsoft SQL Server 2016 with SP2 Knowledge Based Article:
KB 4052908 Version: 13.2.5026.0
Architecture: x64 Language:
1033

Update Source: Slipstream

User Input Settings: ACTION: Install
ADDCURRENTUSERASSQLADMIN: false AGTSVCACCOUNT:
XXX\xxxxx AGTSVCPASSWORD: ***** AGTSVCSTARTUPTYPE: Automatic ASBACKUPDIR: Backup ASCOLLATION:
Latin1_General_CI_AS ASCONFIGDIR: Config
ASDATADIR: Data ASLOGDIR:
Log ASPROVIDERMSOLAP: 1 ASSERVERMODE:
MULTIDIMENSIONAL ASSVCACCOUNT:
ASSVCPASSWORD: ASSVCSTARTUPTYPE:
Automatic ASSYSADMINACCOUNTS: ASTELSVCACCT:
ASTELSVCPASSWORD:
ASTELSVCSTARTUPTYPE: 0 ASTEMPDIR: Temp BROWSERSVCSTARTUPTYPE: Disabled CLTCTLRNAME:
CLTRESULTDIR: CLTSTARTUPTYPE:
0 CLTSVCACCOUNT: CLTSVCPASSWORD:
CLTWORKINGDIR:
COMMFABRICENCRYPTION: 0 COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0 CONFIGURATIONFILE:
C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422\ConfigurationFile.ini CTLRSTARTUPTYPE: 0 CTLRSVCACCOUNT: CTLRSVCPASSWORD:
CTLRUSERS: ENABLERANU:
false ENU: true EXTSVCACCOUNT:
EXTSVCPASSWORD: FEATURES:
SQLENGINE FILESTREAMLEVEL: 0 FILESTREAMSHARENAME:
FTSVCACCOUNT: FTSVCPASSWORD:
HELP: false
IACCEPTROPENLICENSETERMS: false IACCEPTSQLSERVERLICENSETERMS: true INDICATEPROGRESS: false INSTALLSHAREDDIR:
C:\Program Files\Microsoft SQL Server\ INSTALLSHAREDWOWDIR:
C:\Program Files (x86)\Microsoft SQL Server\ INSTALLSQLDATADIR:
G:\Data INSTANCEDIR: C:\Program Files\Microsoft SQL Server\ INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER ISSVCACCOUNT:
NT AUTHORITY\Network Service ISSVCPASSWORD: ISSVCSTARTUPTYPE: Automatic ISTELSVCACCT:
ISTELSVCPASSWORD:
ISTELSVCSTARTUPTYPE: 0 MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: MATRIXNAME:
MRCACHEDIRECTORY: NPENABLED:
0 PBDMSSVCACCOUNT: PBDMSSVCPASSWORD:
PBDMSSVCSTARTUPTYPE: 0 PBENGSVCACCOUNT:
PBENGSVCPASSWORD:
PBENGSVCSTARTUPTYPE: 0 PBPORTRANGE:
PBSCALEOUT: false PID:
***** QUIET: false QUIETSIMPLE: false ROLE: RSINSTALLMODE:
DefaultNativeMode RSSHPINSTALLMODE:
DefaultSharePointMode RSSVCACCOUNT:
RSSVCPASSWORD: RSSVCSTARTUPTYPE:
Automatic SAPWD: ***** SECURITYMODE:
SQL SQLBACKUPDIR: G:\Backup SQLCOLLATION:
SQL_Latin1_General_CP1_CI_AS SQLSVCACCOUNT:
XXX\xxxxxx SQLSVCINSTANTFILEINIT: true SQLSVCPASSWORD:
***** SQLSVCSTARTUPTYPE: Automatic SQLSYSADMINACCOUNTS: XXX\xxxxxx SQLTELSVCACCT:
NT Service\SQLTELEMETRY SQLTELSVCPASSWORD:
SQLTELSVCSTARTUPTYPE: Automatic SQLTEMPDBDIR:
T:\Data SQLTEMPDBFILECOUNT: 8 SQLTEMPDBFILEGROWTH:
64 SQLTEMPDBFILESIZE: 6144 SQLTEMPDBLOGDIR:
G:\Log SQLTEMPDBLOGFILEGROWTH: 64 SQLTEMPDBLOGFILESIZE:
1024 SQLUSERDBDIR: G:\Data SQLUSERDBLOGDIR:
G:\Log SUPPRESSPRIVACYSTATEMENTNOTICE: false TCPENABLED:
1 UIMODE: Normal UpdateEnabled:
true UpdateSource: Slipstream USEMICROSOFTUPDATE: false X86: false

Configuration file: C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422\ConfigurationFile.ini

Detailed results: Feature: Database Engine Services Status: Failed: see logs for details Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail. Next Step: Use the following information to resolve the error, and then try the setup process again. Component name:
SQL Server Setup Support Files Component error code: 2337
Component log file: C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422\SqlSupport_Cpu64_1.log Error description: The installer has encountered an unexpected error. The error code is 2337. Could not close file: Microsoft.NetEnterpriseServers.ExceptionMessageBox.dll GetLastError: 0. Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=13.0.5026.0&EvtType=SqlSupport.msi%40InstallFiles%402337

Feature: SQL Browser Status:
Failed: see logs for details Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail. Next Step: Use the following information to resolve the error, and then try the setup process again. Component name: SQL Server Setup Support Files Component error code: 2337 Component log file: C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422\SqlSupport_Cpu64_1.log Error description: The installer has encountered an unexpected error. The error code is 2337. Could not close file: Microsoft.NetEnterpriseServers.ExceptionMessageBox.dll GetLastError: 0. Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=13.0.5026.0&EvtType=SqlSupport.msi%40InstallFiles%402337

Feature: Setup Support Files Status:
Failed: see logs for details Reason for failure: An error occurred during the setup process of the feature. Next Step:
Use the following information to resolve the error, and then try the setup process again. Component name: SQL Server Setup Support Files Component error code: 2337 Component log file: C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422\SqlSupport_Cpu64_1.log Error description: The installer has encountered an unexpected error. The error code is 2337. Could not close file: Microsoft.NetEnterpriseServers.ExceptionMessageBox.dll GetLastError: 0. Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=13.0.5026.0&EvtType=SqlSupport.msi%40InstallFiles%402337

Rules with failures:

Global rules:

Scenario specific rules:

Rules report file: C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422\SystemConfigurationCheck_Report.htm

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5
  • What does the log file say?
    – LowlyDBA - John M
    Dec 13, 2019 at 19:27
  • Added the contents of the summary file
    – Chris Albert
    Dec 13, 2019 at 19:45
  • Hey, Chris. Could you share the contents of "Detail.txt" from that same log file path (C:\Program Files\Microsoft SQL Server\130\Setup Bootstrap\Log\20191213_084422)?
    – Josh Darnell
    Dec 13, 2019 at 20:06
  • @JoshDarnell How can I share it? Its about 25000 lines long.
    – Chris Albert
    Dec 13, 2019 at 20:09
  • Oh! Well yeah, I guess you can't share the whole thing. Do you see anything that looks like an error? Search for "at Microsoft" or "Error: "
    – Josh Darnell
    Dec 13, 2019 at 20:35

1 Answer 1

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This came down to an issue with the install media. I received an ISO from our server team initially. After I encountered the issue with that I went and downloaded an ISO myself from the Microsoft Volume Licensing site. Again, ran into the same issue. Microsoft support was unable to pinpoint why the error was occurring.

Final solution was to download the SQL Server 2016 Developer. Install from that ran first time without any issue.

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