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Turn out when I logged into the Server with the service account, I was prompted with a dialog for Symantec PGP which want to encrypt all mails. I configured this to not encrypt all mails and everything was back to normal.


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it turns out the problem was the exchange server itself.. IT fixed it and the mailing from SSRS worked


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Check SQL Server Agent Properties: on the "Alert System" page, is "Enable mail profile" checked? Sometimes with new installations, after I set up options on that page I've found notification emails for alerts aren't sent. A restart of the SQL Agent service often addresses that issue for me. - dave-mason An article that explains more details: How to setup ...


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