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Yes, this question is a duplicate to: SSRS - rsAccessDenied error but that question is 2 years old and unanswered...so I thought I might try again.

Our DBA has recently departed leaving behind a number of SSRS report subscriptions to which he is (or was) the 'owner'. Based on the advise found at Changing the SSRS Subscription Owner I have created a new domain account, assigned that domain account full privileges on the SSRS server (at least 'for now') and yet I am still getting the error message:

Failure sending mail: The permissions granted to user 'DOM\NewUser' are insufficient for performing this operation.Mail will not be resent.

What privileges, in SSRS, SQL Server and/or Active Directory are required to allow "NewUser" to send email.

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    Is the new user allowed to send mail on the SMTP server?
    – Julien Vavasseur
    Commented Aug 7, 2015 at 14:52

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Is the new user allowed to send mail on the SMTP server?

You can do this:

  • Review this and make sure your setup is valid with the correct user (MSDN Link).
  • Also check the settings in RSreportserver.config (MSDNlink).
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    Indeed the problem was when the user was created in AD a corresponding email box was not set up. Once that was done the 'NewUser' was able to send mail. Unfortunately the message makes it look like a 'permissions' issue rather than a 'provisioning' issue.
    – Cos Callis
    Commented Aug 7, 2015 at 14:58

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